Privacy Policy Batik77 — Member Personal Data Protection

1. Introduction

Welcome to batik77. We understand that your trust is the most valuable asset you have placed in us. This Privacy Policy ("Policy") is provided to clearly and transparently explain how batik77 ("we", "Platform", "batik77") collects, stores, uses, discloses, and protects your personal information ("data") when you use our website, mobile app, and all services we provide.

By registering an account, accessing, or using any part of the Batik77 platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

This policy applies to all Batik77 platform users regardless of how they access our services — whether via a web browser on a computer, a mobile app, or any other device. We are committed to operating in a manner that respects your privacy and fully complies with the requirements of Malaysia's Personal Data Protection Act (PDPA) and other applicable data protection legislation.

2. Information We Collect

Batik77 collects various types of information depending on how you interact with our platform. The following are the categories of data we may collect:

2.1 Information You Provide Directly

This information is collected when you register an account, submit an identity verification (KYC) application, or contact our support team:

Data Categories	Sample Information	Purpose of Collection
Personal Identity	Full name, date of birth, identification card number (MyKad), gender	Identity verification, KYC/AML compliance
Contact Information	Email address, phone number, residential address	Account communications, two-factor authentication
Financial Information	Bank account number, bank name, e-wallet details	Processing deposits and withdrawals
Verification Documents	MyKad copy, passport, bank statement, utility bill	Financial protection and AML compliance
Account Information	Username, password (hashed), account preferences	Account management and security

2.2 Information Collected Automatically

Each time you use the batik77 platform, our systems automatically record certain technical information to ensure security and smooth service delivery:

• IP address and geographic location — used for security verification and detection of suspicious access.
• Device and browser information — device type, operating system, browser version, and screen resolution.
• Activity log data — pages visited, session duration, in-game actions, and transaction history.
• Cookie and tracking data — session cookies, preference cookies, and unique device identifiers.

2.3 Information from Third Parties

In certain circumstances, Batik77 may receive information about you from trusted sources such as identity verification service providers, legitimate payment service providers, and licensed fraud prevention agencies — solely to ensure platform security and member protection.

3. How We Use Your Data

Batik77 only uses your personal data for legitimate, necessary purposes that are directly related to the provision of our services. We do not process your data beyond what is required to fulfil the stated purposes:

• Service provision and management — processing registrations, managing accounts, processing deposits and withdrawals, and providing access to games.
• Identity verification and legal compliance — carrying out KYC procedures, complying with anti-money laundering (AML) requirements, and meeting regulatory reporting obligations.
• Security and fraud prevention — detecting and investigating suspicious activity, preventing account abuse, and protecting the integrity of the platform.
• Communications and customer support — sending important account-related notifications, responding to enquiries, and resolving complaints.
• Platform improvements — analysing usage patterns to improve platform performance, user interface, and overall experience.
• Relevant marketing — sending promotional offers, bonuses, and updates on new games — only if you have given your consent to receive them.
• Responsible gaming — monitoring gameplay patterns to identify members who may need responsible gaming support.

4. Data Sharing with Third Parties

Batik77 understands the sensitivity of your personal information. We do not sell or disclose your personal data to third parties except in the limited situations outlined below:

4.1 Trusted Service Providers

We share necessary information with selected and trusted third-party service providers who assist us in operating the platform — including licensed payment service providers, identity verification companies, secure cloud infrastructure providers, and gaming software providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

Batik77 may be required to disclose your personal information to the relevant authorities when mandated by law, court order, or regulatory directive. This includes investigations related to money laundering, financial fraud, or other offences connected to the platform.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, members' personal information may be transferred as part of that transaction. In such cases, Batik77 will ensure that the receiving party maintains an equivalent or higher standard of privacy protection.

5. Data Security

Batik77 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
• Data encryption at rest for all sensitive data stored in our databases.
• Role-based access control (RBAC) — only authorised staff may access member personal data, and only the data necessary for their specific role.
• Two-factor authentication (2FA) for all staff access to internal systems containing member data.
• Continuous security monitoring — intrusion detection systems (IDS) and 24/7 activity log monitoring.
• Penetration testing conducted periodically by independent security experts.
• Secure and encrypted data backups at geographically separate locations.

While we take all reasonable steps to protect your data, no data transmission or storage system can be guaranteed 100% secure. If you suspect any suspicious activity on your account, please contact our support team immediately.

6. Cookies and Tracking Technologies

Batik77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies — required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies — collecting information on how you use the platform to help us improve performance and usability.
• Functional Cookies — remembering your preferences and settings (such as language and display preferences) to deliver a more personalised experience.
• Analytics Cookies — helping us understand aggregate usage patterns for platform improvement purposes.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of our platform.

7. Your Rights Regarding Personal Data

As a batik77 member, you have the following rights regarding your personal data that we hold, in accordance with applicable data protection laws:

1. Right of Access — You have the right to obtain a copy of the personal data we hold about you and information on how it is used.
2. Right to Rectification — You have the right to request that we correct any inaccurate or incomplete personal data.
3. Right to Erasure — In certain circumstances, you have the right to request that we delete your personal data, subject to legal data retention requirements.
4. Right to Data Portability — You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
5. Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes at any time.
6. Right to Restrict Processing — In certain circumstances, you have the right to request that we restrict how we process your personal data.

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within the timeframe required by applicable law.

8. Data Retention Period

Batik77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

As a general guide, our data retention periods are as follows:

• Active account data — retained for the duration your account is active, plus the required period following account closure.
• Financial transaction records — retained for a minimum of seven (7) years from the transaction date, in accordance with financial and tax legal requirements.
• KYC Documents — retained for a minimum of five (5) years after the business relationship ends, in accordance with AML requirements.
• Support communication logs — retained for three (3) years for complaint resolution and reference purposes.
• Aggregated analytics data — may be retained indefinitely as it has been anonymised and can no longer be linked back to any individual.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised in accordance with established procedures.

9. Links to Third-Party Sites

The batik77 platform may contain references or links to third-party websites such as payment providers or social platforms. This Privacy Policy applies solely to the batik77 platform. batik77 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every third-party website you visit before providing any personal information. Your visits to third-party websites are at your own risk.

10. Changes to This Privacy Policy

Batik77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

• An in-platform notification will appear the next time you log in.
• A notification email will be sent to your registered email address (for important changes).
• The "Last Updated" date displayed at the top of this page will be updated accordingly.

Your continued use of the Batik77 platform following notification of such changes constitutes your acceptance of and agreement to the latest version of the Privacy Policy. It is your responsibility to review this page periodically.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Help Centre: FAQ Page us for general enquiries.

We are committed to responding to all privacy-related inquiries within a reasonable timeframe and processing all data rights requests in accordance with the timelines set by applicable law.